Delivery


UK & International Delivery

Orders will be dispatched once all items are available unless otherwise requested by the customer. Items which cannot be fulfilled will be notified by email or telephone and a full refund processed. All our deliveries are handled by Royal Mail.

We usually dispatch within 3 days of an order being placed unless an item is unavailable in our stockroom, in which case we may need to up 28 days to get it to you. During busy periods dispatch may take longer.

UK customers will receive their order within 3 working days of posting, whilst European/International deliveries will be 7-14 working days after posting.

Our shipping rates for any single order, no matter how large, are as follows:

UK and Isle of Man – £3.95
Express Delivery – £8.95 (Order before 2:30pm for delivery before 1pm next working day.)
Europe and Channel Islands – £9.95
Rest of the World – £11.95

*Please note - Deliveries to Canada are delayed until January/February 2019 due to the Canadian Postal Services.

Special Instructions – There is the option to submit special instructions for delivery during checkout. Your instructions will be copied on to the parcel so please ensure they are clear and correct. Please be aware we cannot be held responsible for any loss or damage to the parcel should you ask for it to be left in an unsecured location.

 

Our Christmas Postage Dates and Last Deliveries for the UK:

 

Monday 17th December (by 12pm noon) - Royal Mail 2nd Class.

Wednesday 19th December (by 12pm noon) - Royal Mail 1st Class.

Friday 21st December (by 12pm noon) - Royal Mail Special Delivery. 

 

**Orders placed after 12pm noon on the 21st December will not be processed until Wednesday January 2nd 2019**

 

Our International Christmas Postage Dates and Last Deliveries:

Friday 7th December - Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic & Slovakia).

Saturday 8th December - Caribbean, Central & South America.

Monday 10th December - Greece, Turkey, Australia, New Zealand.

Thursday 13th December - Europe & USA

 

Please note any orders to Canada will not be dispatched until January at the earliest due to Canadian Postal delays.

 

Christmas & New Year Opening Hours 2018

 

Saturday 22nd December                    9am - 1pm                  
Sunday 23rd December                         Closed                             
Monday 24th December                         Closed
Tuesday 25th December                         Closed
Wednesday 26th December                         Closed
Thursday 27th December                    9am - 1pm
Friday 28th December                    9am - 1pm
Saturday 29th December                    9am - 1pm
Sunday 30th December                         Closed
Monday 31st December                    9am - 1pm
Tuesday 1st January                         Closed
Normal hours resume from Wednesday 2nd January                    9am - 5pm

OUT NOW! Our new brochure contains our latest collections
of Alpaca Knitwear, Alpaca Clothing and Pima Cotton T Shirts


<ly-as-3056113>Spirit of the Andes Brochure</ly-as-3056113>

Contact us to request a printed version of our latest brochure
so you can browse our latest Alpaca Clothing and Pima Cotton T Shirt Collections at home