Orders will be dispatched once all items are available unless otherwise requested by the customer. Items which cannot be fulfilled will be notified by email or telephone and a full refund processed. All our deliveries are handled by Royal Mail.
We usually dispatch within 3 days of an order being placed unless an item is unavailable in our stockroom, in which case we may need to up 28 days to get it to you. During busy periods dispatch may take longer.
UK customers will receive their order within 3 working days of posting, whilst European/International deliveries will be 7-14 working days after posting.
Coronavirus and our service: We are very much still open! We have taken precautions to ensure our staff and customers safety.
Our shipping rates for any single order, no matter how large, are as follows:
UK and Isle of Man – £3.95
Express Delivery – £8.95 (Order before 2:30pm for delivery before 1pm next working day.) *Update: 19th March 2020 - Please Note Royal Mail have advised us they cannot guarantee Special/Express Delivery before 1pm, parcels could turn up at any time the advised day or possible worst case the next day.*Europe and Channel Islands – £9.95Rest of the World – £11.95
Special Instructions – There is the option to submit special instructions for delivery during checkout. Your instructions will be copied on to the parcel so please ensure they are clear and correct. Please be aware we cannot be held responsible for any loss or damage to the parcel should you ask for it to be left in an unsecured location.
OUT NOW! Our new brochure contains our latest collections of Alpaca Knitwear, Alpaca Clothing and Pima Cotton T Shirts
Contact us to request a printed version of our latest brochure so you can browse our latest Alpaca Clothing and Pima Cotton T Shirt Collections at home